Why is my background check not progressing, and how can I resolve delays?
A background check may encounter delays or appear stalled during the verification process. Below are the common reasons and steps you can take to resolve the issue.
Causes of Delays in Background Checks
There are two primary reasons why your background check may not be progressing:
Screening is still in progress: - Background checks often involve verifying multiple data points. Depending on the complexity, this can take anywhere from a few minutes to a standard timeframe (e.g., up to 24 hours). - During this time, the check may remain in a "Processing" status. This is normal, especially if less than 24 hours have passed. Monitor the status periodically during this timeframe.
Incomplete Background Check Questionnaire: - Ensure that you have fully completed the background check questionnaire, as any missing information can result in delays. - The check cannot proceed until the questionnaire is submitted. Make sure to double-check and submit it to avoid expiration or processing disruptions.
Steps to Resolve Background Check Delays
Follow these systematic steps if your background check appears stalled:
Monitor for Standard Processing Time: - If the check has been in "Processing" for under 24 hours, it is likely still ongoing. Continue to check the status intermittently.
Verify Questionnaire Completion: - Log in to ensure the background check questionnaire has been filled out entirely and submitted. Resubmit it promptly if it has not been completed.
Contact Triton Canada: If the status remains unchanged for more than 24 hours or you believe there is an issue beyond questionnaire completion, reach out to the background check provider for assistance.
Phone: 1-844-874-8667
Email: [email protected]