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How can I resolve issues with ID verification during a background check in Entuitive Workforce?

Updated over 2 weeks ago

How to Resolve ID Verification Issues During Background Check in Entuitive Workforce

When completing your background check on Entuitive Workforce, you may encounter issues such as identity verification errors or expiration. Below, we outline the comprehensive steps to resolve these common problems.

Common Scenarios and Solutions

Device Compatibility Issues

If you encounter issues with the "Start Background Check" button not functioning, it may be due to device compatibility. To resolve this:

  1. Use a computer (desktop or laptop) instead of a mobile device.

  2. Access your application portal through a computer browser.

  3. Retry starting the background check from there.

"Unable to Verify Identity" After Accidental Errors

If your background screening shows "unable to verify identity" due to an accidental action, you can follow these steps to resolve it:

  1. Log in to your Entuitive Workforce account.

  2. Navigate to the Background Screening section.

  3. Resubmit a new background check application. Note that you only need to redo the background check portion, not the entire onboarding process.

"ID Verification Expired"

If the ID verification linked to your background check has expired, here’s how to complete it:

  1. Sign in to your Entuitive Workforce account via web or mobile.

  2. Go to the Background Screening tab.

  3. Click the "New Application" or "Renew" option to reset the expired verification.

  4. Complete the ID verification process: - Online: Upload clear photos of your government-issued ID as prompted. - In person: Visit a local post office or authorized center to complete ID verification.

  5. Submit the renewed application to clear the "background check requires attention" status.

Important Tips

  • Always ensure that you use a government-issued ID for the process.

  • If you encounter repeated issues, contact Entuitive Workforce support for further assistance.

  • Ensure your browser is up-to-date and compatible with the Entuitive Workforce platform.

  • Clear your browser cache and cookies before retrying.

By following these steps, you can efficiently address any identity verification-related issues during the background screening process.

Related Topics

  • Troubleshooting Background Screening Errors

  • How to Contact Support for Technical Issues

  • Technical Troubleshooting for Background Check Issues

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