How to Resolve ID Verification Issues During Background Check in Entuitive Workforce
When completing your background check on Entuitive Workforce, you may encounter issues such as identity verification errors or expiration. Below, we outline the comprehensive steps to resolve these common problems.
Common Scenarios and Solutions
"Unable to Verify Identity" After Accidental Errors
If your background screening shows "unable to verify identity" due to an accidental action, you can follow these steps to resolve it:
Log in to your Entuitive Workforce account.
Navigate to the Background Screening section.
Resubmit a new background check application. Note that you only need to redo the background check portion, not the entire onboarding process.
"ID Verification Expired"
If the ID verification linked to your background check has expired, here’s how to complete it:
Sign in to your Entuitive Workforce account via web or mobile.
Go to the Background Screening tab.
Click the "New Application" or "Renew" option to reset the expired verification.
Complete the ID verification process: - Online: Upload clear photos of your government-issued ID as prompted. - In person: Visit a local post office or authorized center to complete ID verification.
Submit the renewed application to clear the "background check requires attention" status.
Important Tips
Always ensure that you use a government-issued ID for the process.
If you encounter repeated issues, contact Entuitive Workforce support for further assistance.
By following these steps, you can efficiently address any identity verification-related issues during the background screening process.
Related Topics
Troubleshooting Background Screening Errors
How to Contact Support for Technical Issues