How to Contact Triton for Background Check Support
If you need assistance with your Triton background check, you can contact Triton directly. This includes questions about your report, status updates, identity verification, or disputes.
Ways to Contact Triton
1. Email Support
Email: [email protected]
Use this for general inquiries, questions about your report, or to submit additional documents.
Include your full name, date of birth, and Triton reference number if available to help them locate your record quickly.
2. Phone Support
Phone: 1-844-874-8667
Available during regular business hours (check the Triton website for exact hours).
Have your reference number and identification information ready.
3. Online Help / Portal
Triton Website: Support - Triton
Log in to your account to view your background check status, download your report, or follow instructions for submitting documents.
Tips for Faster Resolution
Always provide your Triton reference number and full details exactly as submitted.
Attach any supporting documents (e.g., government-issued ID, employment verification forms) when applicable.
Be clear about your issue — for example:
“Identity verification failed”
“I need to dispute an incorrect record”
“I have questions about the status of my background check”
Identity Verification Reminder
If your Triton background check shows Identity Verification Failed, you will need to visit a Canada Post location in person with government-issued photo ID. Once completed, Triton will automatically update your status. You can confirm the status or request additional guidance through the contact methods above.
Quick Summary:
Email: [email protected]
Phone: 1-844-874-8667
Online: Support - Triton
Have: Triton reference number, full name, DOB, and any supporting documents ready.